I won’t be using them again
My younger daughter lost her phone. It fell out of her pocket on a train and even though she could track it, the rail company haven’t found it.
So it was up to mum to find a new one.
I found a refurbished one on an online site. It seemed a good price and they seemed a good company.
Both my daughters’ phones are oldish, so I decided to buy 2 – a great Christmas present for both of them – 2 birds with one stone you might say.
One phone was to be delivered to my house, for my older daughter to have when she gets back from uni for Christmas. It was delivered within 36 hours.
The other one needed to go to my younger daughter at her uni accommodation in Loughborough.
And so began the saga!
They’d mangled the address, taking the name, house number and street of the delivery address and then the town and postcode from the billing address.
DPD did try to deliver it at my house – the driver had delivered the other one the day before and remembered the postcode but was confused about the rest of the address.
We explained what had happened and rejected the package so it would be returned to the seller.
After 10 days of messages between me and the website trying to get them to deliver to the correct address, they said the package was lost!
A discussion then took place about a form they required, and photo ID (they’ve never seen me so why 😕) so they could start an investigation, which could take up to 10 days.
When I question this, a miracle happens – the seller finds it!
I’d already found a replacement for the “lost” phone, which was delivered within 24 hours, so I’m now awaiting a refund.
It seems their system can’t cope when the delivery address isn’t the same as the billing one.
I try to avoid a certain online retailer that starts with an A and give smaller businesses a chance but that’s where I ended up for the replacement.
It is hard competing with well established companies, but you often do get a better service.
I certainly feel that’s the case when it comes to JP Legal Assist. We may be small but I think when it comes the quality of legal knowledge in advertising and marketing together with the level of service you get, we certainly punch well above our weight.